Onboarding Specialist

Job Summary

The Onboarding Specialist is responsible for managing and executing the onboarding process for new hires across multiple locations, ensuring a seamless transition into the organization and compliance with all regulatory and company standards. 

Compensation Data

Rate: $24/hr

Essential Duties and Responsibilities

• Oversee the onboarding process for new employees at all company locations including CPG facilities, dispensaries, regional offices, and a national call center. 
• Ensure each phase of the onboarding process is executed efficiently and in accordance with company standards. 
• Manage sensitive documentation related to new hires, ensuring confidentiality and compliance with legal and organizational requirements. 
• Perform compliance checks and background verifications for all incoming staff. 
• Work closely with the People Team, IT, security, business operations, and other relevant departments to ensure smooth onboarding. 
• Address issues and coordinate solutions across departments to facilitate various aspects of the onboarding process. 
• Serve as the primary point of contact for new hires, addressing their questions and concerns, and ensuring a welcoming onboarding experience. 
• Communicate effectively with hiring managers and other stakeholders to keep all parties informed about the onboarding status and issues. 
• Utilize HRIS systems, primarily SAP SuccessFactors, to maintain accurate employee records. 
• Analyze onboarding data to assess the effectiveness of the onboarding process and identify areas for improvement. 
• Recommend and implement improvements to the onboarding process based on data analysis and feedback from new hires and other stakeholders. 
• Perform other duties as assigned by management. 
• Occasional travel to various locations (<10%) 

Minimum Qualifications

• High School Diploma or equivalent required. 
• Minimum of 2 years' experience in administrative support or human resources, with specific experience in onboarding and documentation management. 
• Preferred 3 years’ experience in administrative support, human resources, or medical credentialing with specific experience in onboarding and documentation management. 
• Preferred proficiency in SAP SuccessFactors, Microsoft Office Suite including Outlook, Excel, SharePoint, and Power Automate, and other relevant HR technologies.
• Proficiency in Microsoft Office Suite including Outlook, Excel, and SharePoint. 
• Excellent verbal and written communication skills. 
• High level of emotional intelligence and interpersonal skills. 
• Strong organizational and coordination skills. 
• Proven problem-solving abilities. 
• Attention to detail and high level of accuracy. 
• Ability to manage multiple tasks and priorities in a dynamic environment. 
• Strong analytical skills with a focus on process improvement. 
• Proactive in following up on tasks and ensuring timely resolution of issues. 
• Demonstrates a high sense of urgency, with an ability to recognize and address critical issues promptly and efficiently. 
   

Preferred Qualifications

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.