Analyst, Finance - Shared Services

Job Summary

The Shared Services Issue Resolution Analyst supports daily issue-resolution activities for Accounts Payable and Accounts Receivable within a shared services environment. This role focuses on investigating transactional discrepancies, responding to inquiries, and ensuring accurate and timely resolution of routine issues. The Analyst works closely with internal teams, vendors, and customers while gaining exposure to process improvement and service delivery best practices.

Essential Duties and Responsibilities

• Resolve routine AP and AR issues such as invoice status inquiries, payment discrepancies, missing documentation, and basic customer/vendor disputes.
• Monitor shared inboxes, case management systems, and workflow tools to ensure timely response to incoming inquiries.
• Research and validate data within ERP systems to identify causes of issues.
• Escalate complex issues to senior analysts or managers with appropriate documentation.
• Assist with gathering data for reporting and KPI tracking.
• Maintain accurate records of resolutions and follow standard operating procedures.

• Collaborate with internal stakeholders to ensure completeness and accuracy of AP/AR information
• Support projects and tasks as needed.

Minimum Qualifications

• Bachelor's Degree in Accounting, Finance or equivalent work experience.
• 2+ years of experience in Accounts Payable, Accounts Receivable, Process/Controls or Shared Services.
• Basic understanding of AP/AR processes
• Proficiency with financial and ERP systems (SAP, Stampli or similar)

Preferred Qualifications

• Experience with AP automation tools (e.g., Coupa, Ariba, Concur, High Radius) is a plus
• Ability to manage multiple priorities in a fast-paced shared services environment
• Strong attention to detail, analytical mindset, and problem-solving skills
• High level of integrity and strict adherence to protecting confidential information.
• Excellent communication and customer service skills

What We Offer

Verano Base Pay Range: $50,000-56,000

Actual pay is based on experience, qualifications, and location of the role. Roles may be eligible for annual bonus program based on individual and company performance. 

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.