Sr. Manager, IT - SAP Support & Operations

Job Summary

The Senior Manager, SAP Support & Operations, is a hands-on technical leader responsible for the configuration, security, and operational management of the SAP landscape. This role combines functional depth in SAP S/4HANA with leadership across operations, compliance, and vendor management. The incumbent will execute SAP configuration, lead ITGC/SOX control activities, and drive performance and governance across business- and IT-led projects.

Essential Duties and Responsibilities

• Configure, test, and troubleshoot SAP S/4HANA modules (SD, MM, PP, FI/CO, PM) to meet evolving business needs.
• Translate business requirements into scalable SAP solutions, ensuring alignment with best practices Oversee SAP operations as a Center of Excellence (CoE)—establish KPIs, track performance, and manage issue resolution through tools like ServiceNow or Jira.
• Prepare monthly performance and risk reports for IT and business leadership, highlighting stability, incidents, and improvement actions.
• and enterprise standards.
• Manage SAP Security operations, including role design, provisioning, and access control.
• Perform monthly ITGC/SOX reviews, including firefighter activity, access termination, SoD analysis, and change management validation.
• Maintain audit documentation and collaborate with Compliance and Audit teams to ensure readiness and closure of findings.
• Coordinate business-led initiatives (process improvements, DR testing, audit support) and IT-driven projects (upgrades, patches, infrastructure refreshes).
• Partner with PMO, infrastructure, and application teams to align schedules, testing, and change management.
• Lead and mentor a hybrid team of SAP analysts, security administrators, and offshore consultants.
• Manage vendors and managed service providers, ensuring SLA compliance, delivery quality, and cost efficiency.
• Monitor SAP system performance and reliability and drive optimization or automation initiatives where possible.
• Ensure ongoing compliance with SOX, FDA, GDPR, and corporate security policies.

Minimum Qualifications

• Bachelor’s degree in information systems, Engineering, Computer Science, or related field; advanced degree preferred.
• 8+ years of SAP experience with strong hands-on configuration and operational background.
• Proven expertise in SAP Security and execution of ITGC/SOX controls.
• Experience managing SAP vendors, offshore teams, and multi-module environments.
• Skilled in performance reporting and issue tracking (ServiceNow, Jira, or similar).
• Familiar with SAP integrations (Ariba, SuccessFactors, SAC).
• PMP, SAP Activate, or ITIL certification preferred.
• Excellent analytical, communication, and leadership skills.
• Experience in manufacturing, CPG, or retail industries preferred.

Preferred Qualifications

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.