Manager, Quality Assurance

Job Summary

The Quality Assurance Manager will be responsible for the management of the quality assurance activities for the facility in accordance with the Company’s policies, principles, and procedures. The facility Quality Assurance Manager will continuously review all the operational processes, systems, assets, and methodologies used in their department and will develop a strategic and tactical operational plan, which aligns with the objectives and strategies of the Company. 

Essential Duties and Responsibilities

• Oversight of all quality assurance activities in accordance with policies, principles, and procedures. 
• Responsible for driving the department to achieve and surpass goals and objectives, that will maximize output and minimize cost resulting in higher profitability.  
• Direct and implement SOPs, methods, policies, objectives to advance their department, and ensure continuing operations to increase productivity and guarantee regulatory compliance. 
• Conduct inspections and audits of facilities, processes, internal controls, and training programs for the market. 
• Ensure quality, safety, GMPs and ISO standards are followed. 
• Utilize Lean Manufacturing tactics including Six Sigma to identify, scope and implement processes, technologies, and systems to continuously improve product quality as well as operational effectiveness and efficiency. 
• Manage department budgets and prepares financial analysis reports for Sr. Operations Manager. 
• Develop and implement strategies to reduce costs including but not limited to direct and indirect labor, product materials and capital investments by improving workflow, achievement of internal project dates and improving efficiency and effectiveness of the costs of production in facilities, engineering, equipment, operations, inventory levels and holding costs. 
• Utilize KPIs to monitor, adjust, reward, and optimize company operations performance.  
• Partner with Compliance to meet regulatory standards for their department including document records, inventory counts, etc. 
• Lead the training and development of quality staff in accordance with company policies to motivate and drive the achievement of business objectives and to build, uphold, and support the values of the Company. 
• Partner with Human Resources to effectively manage the department workforce. 
• Manage employee schedules, timecard records, work hours, and vacation request. 
• Complete employee evaluations. 
• Utilize all internal tracking systems, ERP and QMS to ensure consistent products and high-quality control. 
• Creates an environment and culture that focuses on fulfilling the company’s mission, vision, and values. 
• Operate as an inclusive leader; engage all associates in a manner that supports company strategy and retention.  
• Establish credibility throughout the organization as an effective collaborative developer of solutions to business challenges. 
• Updates job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. 
• Perform other related duties and responsibilities as required or assigned. 

Minimum Qualifications

• BS/BA Degree strongly preferred or equivalent combination of education and work experience. 
• Minimum six (6) years’ experience in Quality Assurance or Quality Control experience, preferably with a focus on laboratory testing. 
• Three (3) years’ experience in management/leadership roles. 
• Experience working with, developing, implementing, and managing QA/QC programs including risk assessments, documentation and evaluation of controls, and issue management (including executions of Corrective Action Plans). 
• Good judgment, initiative, attention to detail, drive for change, getting organizational support, building ownership and commitment, making though decisions and developing others. 
• Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret an extensive variety of technical instructions in mathematical or diagram form. 
• Ability to work independently with minimum supervision. 
• Team Player with ability to build lasting productive business relationships. 
• Ability to identify complex problems and review related information. 
• Must be at least 21 years of age. 
• Must be able to successfully register with the state’s cannabis commission as an agent. 
• Must be able to comply with all laws, regulations, and policies associated with the industry. 

Preferred Qualifications

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 25 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. 

Working Environment

Work is performed in a warehouse environment. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.